Privacy Policy

This Privacy Policy (“Policy”) explains in general terms how Gold Rush Apartments and controlling entities (Ryan Dunners Pty Limited ATF The Pixie Trust ABN 52 765 063 020) (“we” “our” or “us”) protects the privacy of your personal information. This Policy sets out how Gold Rush Apartments aims to protect the privacy of your personal information, your rights in relation to your personal information managed by us and the way we collect, hold, use and disclose your personal information.

We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care. In handling your personal information, we endeavour to comply with the

Privacy Act 1998 (Cth) (“the Privacy Act”) and the 13 Australian Privacy Principles.

1. What is personal information?

Personal information is information or an opinion, in any form (whether true or not) about a natural person whose identity is apparent or can reasonably be ascertained from the information or opinion.

2. How do we collect personal information?

We facilitate accommodation bookings and enquiries via our website We are able to provide booking services online, via our Channel Manager (ResOnline PTY LTD) and thus through third party distribution channels. As such we provide a means by which potential guests can be exposed to our accommodation offering across a diverse range of accommodation booking sites, giving potential guests more choice in their booking selection.

To provide such a service your personal information will be transferred from the distribution channels via the channel manager to us for the purpose of securing and processing your booking.

3. What personal information do we collect?

Generally, the type of personal information we collect about you is the information that is required to facilitate your accommodation arrangements and bookings. For example, we may collect details such as your name, country of origin, residential address, mailing address, telephone number, email address, and credit card number and expiry date. We also collect information that is required for use in the transaction, including for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us.

By providing these details to a third party you consent to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.

4. How do we use personal information?

We will use your personal information to facilitate your accommodation needs. We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:

  • identification of fraud or error;
  • regulatory reporting and compliance;
  • internal accounting and administration

5. Is the information disclosed to third parties?

We may disclose your personal information:

  • as permitted or required by law;
  • to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
  • to related entities as well as to our third party service providers;

Where we engage third party contractors to perform services for us those third party contractors may be required to handle your personal information. Under these circumstances these third party contractors must safeguard this information and must only use it for the purposes for which it was supplied.

Other than the above, we will not disclose your personal information without your consent, unless:

  • disclosure is either necessary to prevent a threat to life or health;
  • reasonably necessary to enforce the law
  • necessary to investigate a suspected unlawful activity.

6. Using Our Website

6.1. When You Visit Our Website

When you visit our website to browse, read, submit or download information, our system will log these movements. These web site logs are not personally identifiable and we make no attempt to link them with the individuals who browse the site.

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc.

This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

6.2. Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

6.3. Linked Sites

Our website may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites that you directly interact with. We encourage you to read the privacy statements of any linked sites as their privacy policy may differ from ours.

7. Security of information.

Gold Rush Apartments has implemented stringent physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. We regularly review security and encryption technologies and will strive to protect information to the fullest extent possible.

8. Access and correction of personal information.

Gold Rush Apartments takes steps reasonable in the circumstances to ensure the personal information it holds is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by us. If at any time you would like to access or correct the personal information that we hold about you, or you would like more information on our approach to privacy, please contact us via the contact details set out in Section 10 of this Policy. We will grant access to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.

To obtain access to your personal information you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected. Gold Rush Apartments requests that you be reasonably specific about the information you require; and we may charge you a reasonable administration fee, which reflects the cost to us for providing access in accordance with your request.

Gold Rush Apartments will also take steps reasonable in the circumstance to provide you with access in a manner that meets your needs and the needs of Gold Rush Apartments. If Gold Rush Apartments refuses your request to access or correct your personal information, you will be provide with written reasons for the refusal and details of complaint mechanisms.

Gold Rush Apartments will endeavour to respond to your request to access or correct your personal information within 30 days from your request.

9. Exercising of rights afforded to Customers by GDPR

If you are a resident of the European Union (‘EU’) for the purposes of the GDPR then the following applies to you.

Gold Rush Apartments acknowledges the rights that are granted to EU residents under the GDPR. Gold Rush Apartments will take appropriate action to ensure that those rights are actioned upon individual requests within the prescribed timeframes. Any EU resident seeking to exercise a right in respect of their personal data should contact us

Gold Rush Apartments is committed to ensuring the security of personal data is maintained, and accordingly, any person making a request in respect of their personal data will be required to provide satisfactory evidence as to their right to do so.

10. How to contact us.

By Post
Gold Rush Apartments
Chief Information Officer
2 Smith Street,
Monkland, QLD 4570

By Phone
(During office hours 8.30am – 5pm AEST Monday-Friday)
(+61) 0484 023 545

By Email
Send an email from the form on the contact us page.

11. Complaints.

If you have any complaints about our privacy practices, please contact us via the details provided for in section 10 of this Policy.

We take complaints very seriously and will respond to acknowledge your complaint within 7 days of receipt. We aim to provide you with a response to your complaint within 14 days of receipt.

11.1. Office of the Australian Information Commissioner

If you are unsatisfied with the response we provide to your complaint relating to your privacy or if you feel the issue remains unresolved, you may wish for the Privacy Commissioner to further investigate your complaint. You can contact the Office of the Australian Information

Commissioner as detailed below:

By Post
Office of the Australian Information Commissioner
GPO Box 5218

By Phone
From within Australia phone 1300 363 992

By Email

12. Changes to our Policy.

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time. Should this occur the amendment will be posted on our website, with the current version number and date noted at the bottom of the policy.

Policy Version 1.0 Published 28/12/2023